Consultation Hub

Welcome to Citizen Space. This site will help you find and participate in consultations that interest you.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

Closed Consultations

  • Simplifying our structure

    We want to simplify the Abri Group and need your help On 5 October 2020 we became Abri. All the landlords within the Radian Group, including Yarlington Housing Group (Yarlington), Drum Housing Association Ltd (Drum) and Portal Housing Association Ltd (Portal) come under the Abri... More

    Closed 29 November 2020

  • Your views on safe re-introduction of services

    For the safety of you, your family and our colleagues during the coronavirus outbreak, we have reduced the level of services provided. We also moved some of our face to face engagement online and over the phone. We continue to follow the advice of the government and Public Health... More

    Closed 29 May 2020

  • Your views on safe re-introduction of services

    For the safety of you, your family and our colleagues during the coronavirus outbreak, we have reduced the level of services provided. We also moved some of our face to face engagement online and over the phone. We continue to follow the advice of the government and Public Health... More

    Closed 29 May 2020

  • Customer Charter Consultation

    Radian have created a draft Customer Charter and would like your views, as Radian customers, on what is in it. What is a Customer Charter? A Customer Charter is a group of commitments which set out to customers the level of services they can expect from us. ... More

    Closed 14 February 2020

  • Customer Priorities Consultation

    In November 2019, Radian and Yarlington came together as one organisation. As we begin to bring the two organisations even closer together there is an opportunity to create a new organisation that improves our services and better meets your needs. More

    Closed 14 February 2020

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We asked

As part of our coronavirus recovery plan, we are planning a phased approach to introduce our repairs service again. We asked you to tell us what you think about us starting to carry out repairs, if you have outstanding repairs and how we can do this safely.

You said

1,048 customers took part in the consultation

  • 84% of you said you are happy for an employee to come to your home
  • 60% said you had an outstanding repair
  • For those it was applicable to 96% said you were happy for us to carry out communal repairs
  • 83% of you agreed with our repairs recovery proposal

We did

We are planning a phased approach to reintroduce repairs services again in a safe way for our customers and colleagues.

We will continue to carry out our emergency repairs as well as gas servicing and any other health and safety related repairs to ensure our customers safety.

For everyone’s safety, until September, we will only carry out external repairs, those that will take less than one hour to complete or are critical, to minimise the amount of time spent in your home and to maintain social distancing.

We aim to begin to tackle the list of repairs that we had to cancel due to lockdown in July, and then turn on our full repairs service in September if government restrictions and safety precautions allow us.

On 11 June, we started to contact anyone who had a repair cancelled when we went into lockdown. This is to check whether customers still need the repair. If it’s still needed, and will take less than one hour to complete or is external, you will be offered an appointment from 1 July onwards either over the phone, or through a text from us when you are able to book an appointment for your repair on our portal.

For any new repairs, you will be able to report these to us online or over the phone from 1 July.

From 1 August, we will allow appointments to be booked for external or communal repairs or those that will take less than one hour to complete inside homes.

From 1 September, we will allow appointments for all other repairs, including those that could not be booked earlier because they will take over an hour to complete.

We asked

As part of our coronavirus recovery plan, we are planning a phased approach to introduce our repairs service again. We asked you to tell us what you think about us starting to carry out repairs, if you have outstanding repairs and how we can do this safely.

You said

1,048 customers took part in the consultation

  • 84% of you said you are happy for an employee to come to your home
  • 60% said you had an outstanding repair
  • For those it was applicable to 96% said you were happy for us to carry out communal repairs
  • 83% of you agreed with our repairs recovery proposal

We did

We are planning a phased approach to reintroduce repairs services again in a safe way for our customers and colleagues.

We will continue to carry out our emergency repairs as well as gas servicing and any other health and safety related repairs to ensure our customers safety.

For everyone’s safety, until September, we will only carry out external repairs, those that will take less than one hour to complete or are critical, to minimise the amount of time spent in your home and to maintain social distancing.

We aim to begin to tackle the list of repairs that we had to cancel due to lockdown in July, and then turn on our full repairs service in September if government restrictions and safety precautions allow us.

On 11 June, we started to contact anyone who had a repair cancelled when we went into lockdown. This is to check whether customers still need the repair. If it’s still needed, and will take less than one hour to complete or is external, you will be offered an appointment from 1 July onwards either over the phone, or through a text from us when you are able to book an appointment for your repair on our portal.

For any new repairs, you will be able to report these to us online or over the phone from 1 July.

From 1 August, we will allow appointments to be booked for external or communal repairs or those that will take less than one hour to complete inside homes.

From 1 September, we will allow appointments for all other repairs, including those that could not be booked earlier because they will take over an hour to complete.

We asked

As we come together as one organisation, Radian and Yarlington consulted with all its customers, asking what you think should be a priority for the new organisation. This consultation was important to making sure we heard from you and use your opinions to shape the way we work going forward.

We gave you a list of 11 priorities for the organisation and asked you to rank your top three most important priorities for the new organisation to invest in.

You said

1332 customers took part in the consultation and 1222 customers ranked their top three priorities. There is little difference between the priorities chosen by Radian and Yarlington customers.

The top three priorities are:

  1. Invest more money into our existing homes (ranked by 61% of customers)
  2. Build more homes in the south and south west (ranked by 48.5% of customers)
  3. Make our current homes more environmentally friendly (ranked by 41% of customers)

Each priority is listed below, ranked by the percentage of customers who placed it in their top three:

  1. Invest more money into our homes - 61%
  2. Build more homes in the south and south west - 48.5%
  3. Make our current homes more environmentally friendly - 41%
  4. Invest more in support for older customers - 37%
  5. Do more to help the homeless in the south and south west - 28%
  6. Invest in customer services - 24%
  7. Invest in local community projects - 19%
  8. Help more people become homeowners - 16%
  9. Develop greater influence with local and national government - 9.5%
  10. Invest more in employment and training opportunities - 8%
  11. Invest more in technology - 8%

It was clear that you would like the new organisation to focus on delivering our core service as a housing provider, really well.

We did

All of the feedback received will be used to shape the corporate strategy for the new organisation with a clear focus on building more homes, investing in our existing homes and making our homes more environmentally friendly.

Once the new corporate strategy has been launched we will provide a full explanation of how we have made your priorities our core focus for the business.