Consultation Hub

Welcome to Citizen Space. This site will help you find and participate in consultations that interest you.

Recently updated consultations are displayed below. Alternatively, search for consultations by keyword, postcode, interest etc.

Closed Consultations

  • Pet Policy Consultation

    At Abri we’re always looking to improve our services and how we work. Right now we’re looking at a new policy all about pets. We are keen to create a policy that supports you having a pet but also make sure it’s the right decision for everyone. We’ve got some ideas on how... More

    Closed 6 June 2021

  • Safer Lives Survey

    Customer safety is a huge priority for us at Abri. That's why we've set up the Safer Lives panel as part of our VOC (Voice of Customers) framework. The Safer Lives panel aims to identify ways in which customer safety can be continually improved upon. In order to do this we need to hear from... More

    Closed 6 June 2021

  • Abri Resident Scrutiny Group Customer Priorities

    Abri’s Resident Scrutiny Group is an independent group of customers who look at the performance and services delivered to find out what’s good, what’s bad, what’s missing and how things can be better. This is done through collaboration with colleagues from across the organisation. More

    Closed 22 February 2021

  • Simplifying our structure part 2

    All the landlords within the Radian Group, including Yarlington, Drum and Portal come under the Abri brand but are separate landlords. I’m sure you’ll agree, the difference between our name Abri and your landlord, is quite confusing. So, we want to make it simpler by merging all three... More

    Closed 9 February 2021

  • Simplifying our structure

    We want to simplify the Abri Group and need your help On 5 October 2020 we became Abri. All the landlords within the Radian Group, including Yarlington Housing Group (Yarlington), Drum Housing Association Ltd (Drum) and Portal Housing Association Ltd (Portal) come under the Abri... More

    Closed 29 November 2020

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We asked

We wanted to find out how safe you feel in your home and community, and what areas of safety are most concerning to you. We asked you what feeling safe means, how safe you feel and what we can do to improve this.

You said

  • 1,037 customers took part in the consultation
  • We asked you, on a scale of 1-10 (10 being very safe) how safe you felt at home. The average for safety at home was 7.3. 73% of you rated 7 or above.
  • 56% of you said that CCTV would make you feel safer
  • 48% said more security fittings would help
  • You also mentioned having secure windows and doors, outside lighting, increase in Abri or police presence and dealing with nuisance neighbours
  • 80% of you said you were confident in how to test your smoke alarm and what to do if there was a fire
  • But only 23%said you’d be aware of where asbestos may be in your home
  • 37% of you said you’d like more information on home security with the majority of you wanting this through email.

We did

All your feedback will be used by our Safe Lives panel to create action plans that address the concerns you've raised. We'll share what we're doing and more in our customer newsletter The Hub, which we send by email and print every few months.

We'll also contact those of you who shared your email again to see how safe you feel in a few months time.

We asked

We're keen to create a pet policy that supports you having a pet but also make sure it’s the right decision for everyone. We asked you a set of questions to help make sure we create a policy that you agree with and is flexible, suiting every situation and type of customer.

You said

  • 2563 customers took part in the consultation (that’s our highest response rate to a consultation!)
  • 59% of you currently have a pet
  • 63% said there should be restrictions on allowing pets – things like the number of pets, the type of the property and the type of pet should all be considered
  • The top two themes in the comments were about making sure the person is suitable to look after the pet and ensuring the pet is not a nuisance to neighbours (e.g. not letting it bark at night and cleaning up after it).
  • If Abri does need to restrict a pet, we asked you if there should be any exceptional reasons when a customer may be allowed. 83% said medical assistance dogs, 80% said sensory assistance dogs and 75% of you said emotional support companies. You also added comments where customers should be allowed if they’re lonely and isolated or to teach children how to care for them. But ultimately, you want to make sure the person can and will look after the pet.

We did

We've used all of your feedback to draft a pet policy that we think is fair for everyone. It addresses your concerns, considers the benefit having a pet can bring and also considers government guidance. Our lawyers are taking a look at it now and as soon as it's ready we'll share it with you.

We asked

In November 2020 we consulted with customers on merging three housing associations (Portal, Drum and Yarlington) in the Abri group to make it easier to understand who the landlord is and who Abri is.

We then contacted everyone again earlier this year letting customers know we’re going to merge in two phases. The first phase is for Portal and Drum to merge into Yarlington. Before we did anything, we asked customers if they supported this proposal.

You said

25 people took part in the consultation

16 (64%) said they supported the merger

4 (16%) said they didn't support the merger

5 (20%) were neither for or against the merger

Some customers left comments or asked questions. Anyone that had a question and left their contact details will have received a response.

We did

All feedback was shared with our Executive Team and Board to help make their decision.

Because the majority of customers who took part in the consultation were in favour of the proposal, we've gone ahead. This means that on 31 March 2021, Drum and Portal will merge into Yarlington.

This means that Drum and Portal customers will have a new landlord - Yarlington. We've written to all Drum and Portal customers letting them know about this change and answered some frequently asked questions.

You can see these questions here

Please know that Yarlington and Swathling customers are not affected.