How do you think the performance of housing associations should be measured?

Closed 7 Feb 2022

Opened 20 Jan 2022

Results expected 11 Feb 2022

Overview

The Regulator of Social Housing is seeking your views on its proposals for tenant satisfaction measures. The measures would provide data about the performance of housing associations as landlords and the quality of their services. These tenant satisfaction measures are being designed to help you, our customers, hold us to account as we will have our performance judged against these measures.

The Regulator of Social Housing is asking for feedback on these measures. They want to hear your views as residents, and our views as a social landlord.

We are responding to the Regulator of Social Housing on these proposed measures. And we want to include feedback from you, our customers, and the Resident Scrutiny Group as part of our response.

Why your views matter

We would love to hear your thoughts on whether you think the 12 proposed tenant satisfaction measures will provide you with the information you want to see about your landlord’s performance.

Do you think the proposed measures are a good way to monitor our performance as a landlord? Do you think our performance should be monitored against different measures? Do you think extra measures should be added to the list? Completing this survey will give you the opportunity to answer all of these questions. 

What happens next

We are responding to the Regulator of Social Housing on these proposed measures. Our response will include feedback from you, our customers, and the Resident Scrutiny Group.