Safer Lives Survey

Closed 6 Jun 2021

Opened 20 May 2021

Contact

CustomerConsultation@abri.co.uk

Feedback updated 14 Jul 2021

We asked

We wanted to find out how safe you feel in your home and community, and what areas of safety are most concerning to you. We asked you what feeling safe means, how safe you feel and what we can do to improve this.

You said

  • 1,037 customers took part in the consultation
  • We asked you, on a scale of 1-10 (10 being very safe) how safe you felt at home. The average for safety at home was 7.3. 73% of you rated 7 or above.
  • 56% of you said that CCTV would make you feel safer
  • 48% said more security fittings would help
  • You also mentioned having secure windows and doors, outside lighting, increase in Abri or police presence and dealing with nuisance neighbours
  • 80% of you said you were confident in how to test your smoke alarm and what to do if there was a fire
  • But only 23%said you’d be aware of where asbestos may be in your home
  • 37% of you said you’d like more information on home security with the majority of you wanting this through email.

We did

All your feedback will be used by our Safe Lives panel to create action plans that address the concerns you've raised. We'll share what we're doing and more in our customer newsletter The Hub, which we send by email and print every few months.

We'll also contact those of you who shared your email again to see how safe you feel in a few months time.

Overview

Customer safety is a huge priority for us at Abri. That's why we've set up the Safer Lives panel as part of our VOC (Voice of Customers) framework. The Safer Lives panel aims to identify ways in which customer safety can be continually improved upon.

In order to do this we need to hear from you. We want to know how safe you feel, and what areas of safety are most concerning to you. Taking the information you provide us with, we will work on improving the areas of safety that are the most pressing and important. 

We'd also like to hear from you again in 6 months time, to identify whether the changes we've made have had a positive effect on your feelings of safety.

What happens next

The Safer Lives panel will begin by reviewing and analysing the results. After this, the panel will work to create an action plan focussing on the areas of safety that are most important to our customers.