Customer Charter

Closed 12 Oct 2018

Opened 21 Sep 2018

Feedback updated 5 Feb 2019

We asked

We drafted a Customer Charter which is a group of commitments which set out the level of service you can expect from Yarlington. We asked you to give us your opinion and help us improve it.

You said

91% of you said that the Charter was easy to understand, 87% of you said it clearly sets out what Yarlington will do and 86% of you said that the Charter aims to treat everyone equally.

We also received some great feedback on how we can improve the charter and each point will be looked at individually and considered against the draft Charter.

We did

The Customer Charter is an exciting but big piece of work. With the great number of responses we received we’re currently looking at improving the charter, ensuring it is relevant to everyone and working towards launching the finished product to you very soon!


Yarlington have created a draft Customer Charter and would like your views, as Yarlington customers on what is in it and how it can be improved.  


What is a Customer Charter?

A Customer Charter is a group of commitments which sets out to customers the level of services they can expect from a company.



Why we are consulting


Why has Yarlington created a Customer Charter?

It is important to us that you understand the service you can expect from Yarlington and what to do if something goes wrong.  A Customer Charter explains this clearly and simply.


We need your help!

This consultation is asking for your views as a Yarlington customer. We would like to find out what you think about the draft Customer Charter and how we can improve it.